QUESTIONS AND ANSWERS
I registered or unregistered with the City’s Resident Registration Office. Do I have to register/unregister with Stadtwerke Konstanz separately as well?
Are you a new resident of our city, who was never supplied with energy by us? Then you’ll have to enter into an energy supply agreement with us first. This is done quickly and conveniently: using our Tariff calculator, you can online find the gas tariff which suits your needs best, and order it in just a few steps. After that, you’ll receive a supply confirmation from us.
Alternatively, you can download the natural gas supply contract from our Download centre, complete it and mail it to us at the following address:
The customer service advisers in our LINK Energiewürfel customer service centre will be happy to help you personally when registering or unregistering for an energy supply contract.
If you are moving away from Constance, you can take your natural gas supply contract with you, so you don’t need to switch over. We will need your new address, the new meter number and the dates when you move in and out. We will take care of the rest.
Alternatively, you can cancel your energy supply contract in writing directly in the Energiewürfel customer service centre or on the customer web portal. Please observe the notice periods of your energy supply contract.
No, you can easily take your Stadtwerke Konstanz natural gas supply contract with you when moving. Simply tell us your new address, the new meter number and the dates when you’re moving in and out: either in writing by email to firstname.lastname@example.org or online on our customer web portal.
To get supplied with energy from us, it would be best if you order the gas tariff that best suits your needs online via our tariff calculator – this is very easy.
Note: The tariff calculator would then have to be translated.
Alternatively we would need your completed and signed electricity or natural gas supply agreement (online available for download from our Download centre or directly in our LINK Energiewürfel customer service centre).
In both cases, we would need your meter number and your expected annual consumption, apart from your address and contact details. If you don’t have any data for it yet, we will be happy to help (Energiewürfel customer service centre).
The meter system on site is shut off if you don’t have any natural gas. If that’s the case, please get personally in touch with us.
In all other cases, we will always supply you with natural gas – even if you don’t have a valid gas supply agreement with us yet. Temporarily, we will supply you at the basic tariff, until you have selected a different tariff.
When the annual consumption statement is issued depends on the date of the meter reading. This again depends on where you live, e.g. in which town/City or part of it. The network operator determines this. Corresponding to this, you will receive your invoice either earlier or later, but always at the same time every year. You’ll find an overview of the meter reading dates in Constance in our LINK Meter reading schedule. Outside of Constance meter reading is carried out by the corresponding network operator depending on their own meter reading schedule.
Can the monthly advance payment be debited on another date apart from the 1st of every month? Can I change the amount of it?
For organisational reasons, it is impossible to select an individual date for your monthly payment. You can, however, change the amount anytime on our Customer web portal.
You’ll find an overview of the dates and times for gas meter readings in our District meter reading list. You are also welcome to enter your meter reading via the Customer web portal.
You don’t have to be at home when the meter reading takes place – in apartment buildings, the meters are usually located in the cellar and can easily be read by us. If you live in a single-family house and our meter reader doesn’t catch you on the date of the meter reading that would be no problem – he will then leave you a postcard, on which you can conveniently enter your readings.
SEND US YOUR METER READING ONLINE
Do you live in a single-family house and were not at home when the meter reader called? Simply log on to our LINK Customer web portal – you can easily tell us your meter reading there and save time looking for the next meter reading date.